Optical Shop –Filling a prescription（配眼鏡）  

眼鏡店的眼鏡架（frames）琳瑯滿目。較常見的眼鏡架有round frames（圓形鏡架），oval frames（橢圓形鏡架）和rectangular frames（長方形鏡架）。店員可依顧客的面型，向他們提供意見。  
情況一：招呼顧客 
顧客走進眼鏡店，店員可主動打個招呼，然后提出協(xié)助： 

店員： Can I help you（我可以幫助你嗎）？ 
顧客： Yeah, I need to get glasses（可以，我需要配眼鏡）. 
店員： Please take a seat（請隨便坐）. Have you seen an optometrist（你有沒有見過視光師）? 
顧客： Yeah, she gave me this prescription（有，這視光檢驗報告是她給我的）. 
店員： Fine, we can fill that for you（好，我們可根據(jù)報告給你配一副眼鏡）.  
情況二：提供意見 
店員須先問清楚顧客的需求，然后再作介紹：“What sort of frame would you prefer（你喜歡哪種眼鏡架呢）？” 若顧客表示還沒有決定要哪種款式的眼鏡架：“I’m not sure（我暫時還未決定）.” 店員可參考以下例句給意見：  
例句一：I think the round frame would suit your face nicely（我認(rèn)為圓形的眼鏡架會更配合你的面型）. 
例句二：The oval shape frame would look good on you, too （你配戴橢圓形的眼鏡架也會十分好看）.  
情況三：價錢太貴？ 
如果眼鏡架和鏡片（lenses）是個別訂價，店員向顧客推介時，應(yīng)先向他說明清楚：  

顧客： This style looks good. How much is it（這款式看來不錯，這個多少錢）？ 
店員： One thousand five hundred dollars（一千五百元）. 
顧客： Do the lenses cost extra（鏡片是否另計）？ 
店員： Yes, prescription lenses cost a thousand dollars（是，配有度數(shù)的鏡片售價是一千元）. 
顧客： Gee, they’re too expensive（嘩，它們太貴了）.  
Optical shop-Sunglasses（太陽眼鏡）  
眼鏡店店員向顧客介紹太陽眼鏡（sunglasses）時，除了向他們推介最新的款式(the latest style)，也應(yīng)提供鏡片色澤（tints）和防紫外線光膜（ultraviolet coating）的數(shù)據(jù)，方便顧客選擇。  
情況一：鏡架款式 
店員想向顧客推介最新款式太陽眼鏡時，可參考以下例子： 

顧客： I’d like to see some sunglasses（我想看一些太陽眼鏡）. 
店員： These are new arrivals（這些是最新款式）. Look nice on you（你戴起來十分好看）. 
顧客： Yes, it seems to suit my face（是啊，似乎很襯我的面型）.  
情況二：鏡片顏色 
店員想介紹太陽眼鏡的鏡片顏色（lens colour）和顏色深淺度（depths of colour）的數(shù)據(jù)給顧客，可參考以下例子：  
店員： Now, for the lens colour, we have three tints: rose, yellow, and grey. Each has three depths of colour to choose from. So you can decide how dark you want it to be（至于鏡片顏色，我們有玫瑰紅色，黃色和灰色三種，每種顏色有三個不同深淺程度，所以你可以選擇不同深淺色的鏡片）. 
顧客： Are they different in price（它們的價錢有沒有分別）？ 
店員： No, they all cost the same（沒有，它們的售價完全一樣）. 
顧客： OK. I think I like medium grey（好吧，我喜歡中灰色）.  
情況三：防紫外線 
店員想向顧客提供有關(guān)防紫外線光膜功能的數(shù)據(jù)，可參考以下對話： 

店員： Can I also recommend UV coating on your lenses? This will protect your eyes from harmful rays. It costs a little extra, but it’s worth it（你大可考慮在太陽眼鏡片上加一層防紫外線光膜，這會防止有害光線傷害你的眼睛，價錢是多一點，但是物有所值）. 
顧客： OK. I’ll have that as well（好吧，我要那個光膜）. 
店員： Fine. You can collect the sunglasses the day after tomorrow（好，你可以后天來拿你的太陽眼鏡）. 
顧客： Thank you（謝謝）.  
Optical Shop-upgrading（改善視力）  
顧客懷疑鏡片度數(shù)和視光檢驗報告建議度數(shù)不符合，店員應(yīng)怎樣處理？  
情況一：協(xié)助顧客 
顧客要求店員檢查鏡片度數(shù)：“Can you check my glasses against this prescription, please? I get headaches every time I read. I think the lenses are not right.”（請檢查我的眼鏡度數(shù)是否符合這視光檢驗報告。每次我戴這對眼鏡閱讀時便會頭痛，我想是鏡片度數(shù)不正確。）店員在檢查鏡片前應(yīng)先向顧客交代說：“Sure. Just one moment, please（沒問題，請稍等一會）.”  
情況二：檢驗視力 
店員想為顧客檢驗視力，可參考以下對話：  
店員： Sir, the prescription and glasses are the same. Your eyesight may have changed. If that’s the case, you’ll need a new prescription. We can check your eyes if you like（先生，視光報告建議度數(shù)和鏡片度數(shù)相同，可能是你的視力有變。假如是這樣，你便需要再做一次視光檢驗，我們可以替你檢查視力）. 
顧客： Yeah, I’d like to have a check（好，請?zhí)嫖覚z查一下）. 
店員： Alright, please go over to the machine and sit down. Rest your chin on the ledge and look through the eyepieces. We’ll just run through some pictures and you can tell me which one is the clearest（沒問題，請到那邊的驗眼機前坐下，把你的下顎放在坐架上，然后從視鏡注視畫面。稍后你會看到一些圖片，請你說出哪一張圖片最清晰）.  
情況三：提出意見 
店員認(rèn)為顧客須配另一對眼鏡時，可參考以下例子：  
店員： Well, your left eye is OK, but your right eye is probably the cause of your headache. You should get a new glasses lens for your right eye（你的左眼沒有問題。你的頭痛可能是右眼引起的，你應(yīng)更換你的右眼鏡片）. 
顧客： Well. I should probably get both lenses replaced as the old ones are a bit scratched（我可能應(yīng)該把兩塊鏡片都更換。舊的兩塊都劃花了。） 
店員： Great. I’ll rewrite your prescription and order the new lenses to fit this frame（好，我會改寫你的視光報告建議度數(shù)和訂購可配合這鏡架的鏡片）.  
Optical shop-contact lenses（隱形眼鏡）  
眼鏡店店員應(yīng)了解隱形眼鏡的類別、特色和配戴方式，以便向顧客介紹。  
情況一：協(xié)助顧客 
顧客向店員提出有關(guān)隱形眼鏡的問題，店員能向他們解釋清楚，便會提高顧客試戴的興趣。 

顧客： Hi, I want to ask about contact lenses（你好，我想問有關(guān)隱形眼鏡的問題）. 
店員： Sure, please take a seat. What do you want to know（沒問題，請坐。你想知道什么）？ 
顧客： Can I get them for my prescription（我的視力度數(shù)可否配隱形眼鏡）？ 
店員： Let me see…Yes, we would be able to do that – contacts can be used in most prescription nowadays （讓我看看．．．我們可以替你配隱形眼鏡?，F(xiàn)在大部份情況都可配隱形眼鏡）.  
情況二：隱形眼鏡種類  
店員想向顧客解釋隱形眼鏡的特色，可參考以下例子：  
顧客： What types are available（市面上有哪種隱形眼鏡呢）？ 
店員： Well, there are basically three types: hard, soft and disposable （基本上分硬鏡，軟鏡和即棄鏡三種）. 
顧客： What do you mean by disposable（即棄鏡是什么意思）？ 
店員： They are designed to be worn only once and thrown away. So it minimizes wear and tear to the lens. They also stay sterilized, and it minimizes the risk of infection（設(shè)計上它們只可戴一次，然后便要棄置，這樣能把鏡片的磨損程度減至最低，而且它們可以保持消毒，把感染的可能性降低）. 
顧客： Interesting, but I bet they cost more（很有趣，但我相信它們比較昂貴）. 
店員： Yes, as you have to keep replacing them（沒錯，因為你要不斷替換它）. 
顧客： What about keeping the other types clean（其它類型的隱形眼鏡如何保持清潔呢）? 
店員： We sell special cleaning and disinfecting solution for soaking overnight（我們售賣一種特別的清潔消毒藥水，可以把隱形眼鏡浸過夜清潔）.  
情況三：配戴隱形眼鏡 
顧客要求店員教他／她們配戴隱形眼鏡，店員可參考下例：  
顧客： Can you teach me how to get them on（可否教我戴隱形眼鏡）？ 
店員： Sure. OK, first, make sure your hands are clean. Balance the lens on your index finger. Look down and put the lens gently on your eyeball. Then blink to make sure it’s comfortable（當(dāng)然可以。首先，你的手要干凈，把鏡片平放在你的食指上，眼睛向下望，輕輕地把鏡片放在眼球上，然后眨幾下眼，直至你覺得舒服便可以）. 
顧客： Are there any times I can’t wear  them（什么時候我不能戴隱形眼鏡）？ 
店員： You shouldn’t sleep in them, and if you swim you can’t open your eyes underwater with them （你不應(yīng)戴著隱形眼鏡睡覺，游泳時，你在水里會張開眼睛，也不能戴著隱形眼鏡）.  
Optical shop - Problems（眼睛問題）  
顧客把有問題的眼鏡帶來眼鏡店，希望店員提供解決辦法。店員可怎樣處理？  
情況一：眼鏡架太緊 
顧客投訴眼鏡太緊，令他覺得不舒適，店員可以參考以下例子：  
顧客： My glasses are giving me headaches. I think they are too tight on my ears（我的眼鏡緊緊地夾著我的耳朵，可能這樣令我頭痛。） 
店員： Let me see if I can adjust them for you. I’ll just bend them out a little（讓我看可否把眼鏡架調(diào)校一下，把它向外拉彎一點）… Let me put them back on. How does it feel（現(xiàn)在替你把它戴上，覺得怎樣）？ 
顧客： Yes, that feels better. Thanks a lot. How much does that cost （好得多了，謝謝，那要多少錢）？ 
店員： It’s free of charge（不用收費）  
情況二：眼鏡架太寬 
顧客投訴眼鏡架太寬，店員怎樣處理呢？ 

顧客： I sat on my glasses, so the frame became loose and now they keep falling off（我曾經(jīng)坐在我的眼鏡上，現(xiàn)在眼鏡架松了，并不斷地滑下來）. 
店員： Let me see if I can adjust them for you. I’ll just bend them a little（讓我試試可否把眼鏡架調(diào)校一下，讓我把它收緊一點）.  
情況三：鏡片掉下 
顧客投訴鏡片不停地突然掉下來，店員怎樣解決呢？  
顧客： The lens of my glasses keeps popping out（我的眼鏡鏡片不時掉下來）. 
店員： Oh, the frame around the glass has loosened. I’ll tighten it for you （鏡架圈松了，我替你把它收緊一些） 
顧客： Can you stop it from happening again（可否令這情形不再發(fā)生呢）？ 
店員： Well I could put a little glue on the screw to stop it from loosening but that would make it difficult to take the lenses out if you want to change them in the future （我可以在鏍絲釘上放少許膠水以防它再松開。但如果你以后想把鏡片拿出來更換便會困難一點了）. 
顧客： Alright, just tighten it then（那只把鏡架收緊好了）. 
對話：眼鏡制作材料（塑料類和天然類）  
Dialogue  
C: customer S: salesman 
S: Hi, can I help you? 
您好，有什么可以幫忙嗎？ 
C: Yes, I would like to buy some glass frames. 
我想買些眼鏡架。 
S: What color do you like? 
您喜歡什么顏色？ 
C: Gray 
灰色。 
S: All right. The color goes well with your face. Rectangle is coming into fashion this year. Do you prefer the plastic one or the metal one? 
好的，這種顏色很適合你的臉型。長方形今年開始流行了。您較喜歡塑膠架還是金屬架？  
C: I like the plastic one. The board one is my favourite. 
我喜歡塑膠架。板材架是我的最愛。 
S: Don’t you see the frame? Its temple is made of memory metal, the end cover is made of the board of resin, and the quality is very nice.  
您看到這款鏡架嗎？它的腳腿是記憶金屬制的，腳套是樹脂板材做的，而且質(zhì)量非常好。 
The plastics are also very good. They are suitable for sports. 
塑膠架也很好。很適合運動時候使用。 
C: Then I’ll buy both. 
那么我兩種都買吧。 
S: Thanks. 80 Yuan is for each one; then 160 Yuan in all. 
謝謝。每支80元，合共160元。 
C: Can you give me any discount? 
可以給我一些折扣嗎？ 
S: Sorry, sir, if you buy over 30 pieces… 
不好意思，如果您買超過30支的話…… 
C: It doesn’t matter. These are my samples. If my clients like them I will come back to buy more. 
不要緊，這些只是作為樣板。如果我的客戶喜歡的話，我會回頭入大量的貨。 
S: You are always welcome. 
歡迎下次光臨。 
(Two days later, the customer comes into the store again.) 
兩天后，這名顧客再次回到這里。 
S: Good afternoon, sir, I’m glad to see you again. 
先生，下午好，很高興再次見到您。 
C: I am glad to see you too. My clients are satisfied with the glasses. So this time I am going to buy 100 each. You should give me the best price. 
再次見到您我也很高興。我的客戶很滿意這些貨品，所以我這次來是想每款買100支的。你應(yīng)該給我個優(yōu)惠的價格了。 
S: Ok, no problem. You can take 15% off. 
好的，沒問題。給您打個8.5折吧。 
C: All right. That’s 8500 Yuan in all. 
好的，那就是一共8500元。 
S: Wait a moment, sir. Look at this! It’s made of tortoise. It’s elegant and natural, isn’t it? 
先生，請稍等。請您看看這款鏡架，它是由玳瑁做成的，看上去很優(yōu)雅而且是天然的，對不？ 
C: No, I dnn’t like it. 
我不喜歡這種款。 
S: It doesn’t matter. You are always welcome. 
不要緊，歡迎下次光臨。 
情景對話：眼鏡制作材料（金屬類）  
Dialogue One 
C: customer S: salesman 
S: Hi, can I help you? 
您好，有什么可以幫忙嗎？ 
C: I want to look at the metal frame. 
我想看看金屬架。 
S: We have a variety of frames, such as Titanium, gold, silver, bronze and so on. 
我們有各種各樣的鏡架，比如鈦、金、銀、古銅等等。 
C: I’d like… 
我想看看…… 
S: What color would you like, black or silver? 
您喜歡什么顏色，黑色還是銀色？ 
C: Silver is better. The color is popular with the people in my country. And the ellipse is in fashion this year. What is the price? 
銀色比較好。這種銀色在我國很受歡迎，而且今年很流行橢圓形。價格如何？ 
S: RMB 200 Yuan a piece. 
每支200元人民幣。 
C: Here is the money. 
收錢吧。 
S: Keep your change and receipt. 
請找回的零錢和收據(jù)。 
C: Can you give me the invoice？ 
可以給我*嗎？ 
S: Of course. Here you are. 
當(dāng)然可以，給你。 
Dialogue Tw 
S: Hello, may I help you? 
您好，有什么可以幫您？ 
C: I want to buy some glass frames for my clients. Can you show me the sample? 
我想幫我的客戶買些眼鏡架?？梢越o我看看樣板嗎？ 
S: What brand do you like? 
您想要什么品牌？ 
C: I like this brand. 
我喜歡這種品牌。 
S: You have made a good choice. ABC company is famous for their glasses. The buyers all have high comments on it. 
您的選擇很不錯。ABC公司的眼鏡很有名。買家對他們產(chǎn)品的評價普遍很高。 
C: Yes, I want five pieces. 
好的，我想要5支。 
S: 100 a piece. 500 Yuan altogether. 
每支100元，一共500元。 
C: Oh, too dear. 
哦，太貴了。 
S: But the quality is very good. It’s a well-known brand. 
但質(zhì)量相當(dāng)好，這是一個很出名的品牌。 
C: I will go and look around first. 
那么我先到處看看再說。 
S: You are welcome to come back again. 
歡迎再次光臨。 
打折的常用語：  
some useful expressions for rebate 
1．I am sorry, but I can’t give you any discount. 
對不起，不能打折。 
2．I am sorry, but we can’t make any reduction. 
對不起，我們不打任何折扣。 
3．Our prices are firm. 
這是實價，我們不講價。 
4．I am sorry; we can’t cut prices any more. 
對不起，我們不打任何折扣。 
5．What’s your bottom line price? What’s your lowest price? 
你們的最低價是多少？ 
6．You may receive a better price by paying it off now. 
現(xiàn)在就一次付清的話，價格可以優(yōu)惠。 
7．I’m sorry, this is the last one at this price. 
對不起，這種價格的就剩這一副了。 
8．The utmost we can do is to reduce the price by 5%. 
我們最高能減價百分之五。 
9．What’s your general price range? 
那您需要的價位是多少？ 
10．There is no room for any reduction in price. 
價格毫無再減的余地。 
開價與付款：  
offer and payment 
1. You can offer a price. 
您開個價吧。 
2．We have lost money in business. 
我們已經(jīng)虧本了。 
3．In view of our friendship and long cooperation, if you pay in cash instead of by check we’ll give you 10% off. 
鑒于我們的友誼和長期合作，如果您用現(xiàn)金而不是用支票付款，我們可以給您打九折。 
4．Pay in cash/ by check(cheque) by letter of credit/ by L/C. 
用現(xiàn)金、支票、信用證付款 
5．The cashier’s desk is over there. 
收銀臺在那邊。 
Dialogue One  
S: Welcome to our store. What can I do for you? 
歡迎光臨，有什么可以幫您？ 
C:The glasses over there look beautiful. How much are they? 
那邊的眼鏡看上去很漂亮，價格如何？ 
S: 4800 Yuan. 
4800元。 
C: Oh, it’s too dear. 
哦，很貴啊。 
S: Then you can offer a price. 
那么你可以開個價。 
C: I say it’s worth 200 Yuan. 
我覺得它值200元。 
S: You are joking. The quality is very good. It’s made of pure gold. My boss offers 5000 Yuan. If I lost money in business, I would lost my job. 
你開玩笑吧。這個產(chǎn)品的質(zhì)量很好的，是純金制作。我老板開價是5000元的，如果我虧本賣貨，我會連工作都保不住的。 
C: I understand. 
我明白。 
Dialogue Two  
S: Good morning, Mr. Smith, nice to meet you again. 
早上好，史密斯先生，很高興再次見到您。 
C: Nice to meet you, too. 
再次見到您我也很高興。 
S: How’s your business? 
生意如何？ 
C: Not too bad. Same as ever. 
不錯，和平常差不多。 
S: What would you like this time? 
這次想買些什么？ 
C: I like the tortoise frames produced by your factory. We bought 2000 pieces last month. I’ll get 3000 this time. 
我喜歡你們工廠生產(chǎn)的玳瑁鏡架。上個月我們買了2000支。這次我想買3000支。 
S: In view of our friendship and long cooperation, if you pay in cash instead of by check, we’ll give 10% off. 
鑒于我們的友誼和長期合作，如果您用現(xiàn)金而不是用支票付款，我們可以給您打九折。 
C: All right. That’s 88 Yuan a piece. 
好吧，那就是88元一支。 
S: That’s right. Just a moment, I’ll do the figures…that comes to 250,800. As we are old friends---let’s round it off and call it 250,000. 
是的，請稍等，我計算一下。一共250,800元。鑒于我們是老朋友，就打個折只收250,000元吧。 
C: Thank you very much. 
謝謝。 
S: The cashier’s desk is over there. 
收銀臺在那邊。

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